Refund policy
Refund Policy – BellePrestige
At the house of BellePrestige , we are committed to providing you with quality products. If you are not completely satisfied with your purchase, here are the terms of our refund policy:
1. Return period
You have 30 days from receipt of your order to request a return.
2. Eligibility conditions
To be eligible for a refund:
- The product must be unused, unworn and in original packaging .
- Returned items must be accompanied by proof of purchase.
- For hygiene reasons, cosmetic products and clothing (bodysuits, dresses and bras) cannot be returned if they have been worn or washed .
3. Return procedure
- Contact our customer service at belleprestige2024@gmail.com indicating your order number and the reason for the return.
- After validation, we will provide you with the return address.
- Return costs are at the customer's expense .
4. Reimbursement
- Once the product is received and inspected, we will process the refund within 5 to 10 working days via the initial payment method.
- Shipping costs are not non-refundable .
5. Address error and unclaimed package
- If an address error was made when ordering, we cannot be held responsible non-delivery. No refund will be made in this case.
- Unclaimed and returned packages can be resent, but shipping costs remain the customer's responsibility.
6. Defective product or shipping error
If you receive a defective product or an error in your order, contact us at 48 hours after receipt with supporting photos. We offer you a replacement or refund.
📩 Contact : belleprestige2024@gmail.com