FAQ

Ordering problems

Q: “Where to go shopping?”

"Belleprestige is sold exclusively on www.belleprestige.com. Be the first to hear about new collections, restocks, and more by signing up for emails here.

Q: “How can I track my order?”

When an order is shipped, you will receive a confirmation email with shipment tracking information. Shipping information will be updated and sent to you once the package arrives at your local airport (due to system issues, shipping information is not immediately updated during this time).

Still haven't received your tracking information? Check your spam folder; it can sometimes get stuck there. If you already have an XX ID, you can also find your tracking number there. Still don't see it? Don't worry, simply contact our customer service team who will investigate.

Q: “How can I change or cancel an order?”

You are advised to modify or cancel your order by our customer support team before the order is processed. If you miss this grace period, don't worry! We are committed to providing satisfactory after-sales service. Please contact us and we guarantee to offer you the best program with the highest efficiency. If you wish to modify your order, you can place a new order to ensure you receive it as soon as possible.

Q: “What can I do if I didn’t receive the package delivered as expected?”

First, check your shipping address on your order information. Next, check the area where the carrier left it. Third, check your tracking link for a delivery attempt notice. You can also call the carrier with your tracking information. Give them a little more time. Some carriers may scan items as delivered before they arrive. Thank you for your patience.

Q: “What happens if my package is lost or stolen?”

Once your item has been shipped, Belleprestige is not responsible for lost or stolen packages. Please contact us if you have not received your delivered order or if it was lost during transit by the carrier and we will be happy to assist you.

Q: “How do I apply my discount code?”

At the end of the checkout page, you will find a box to enter your discount code. After filling in the promo code, you can click "Apply", and then your total amount will be updated. *Only one code can be applied per purchase

Q: "I tried to order through the website, but it didn't go through. What should I do?"

You can resolve many errors in a few simple steps: Try using a different browser Force stop the browser Clear the browser cache If that still doesn't work, contact us so we can resolve the issue for you!

 

Product Information

Q: “How can I find the products I need?”

You can search for clothing using the "search" button in the upper right corner, entering keywords (bra, panties, girdle, lace, etc.) or the product reference. You can also search from the top menu, selecting the category you need or using the filter on each category page.

Q: “What size should I buy?”

We have a link to a size chart available on every product page. You can also simply tell us your current bra size and any fit issues, and we'll give you a personalized size recommendation.

Q: “Do you offer plus sizes?”

All our styles are available in a full and inclusive size range.

Q: “What materials and fabrics do you use?”

You can find the answer to your question on the product pages. Our collections are made from skin-friendly and environmentally friendly materials that comply with international production standards.

Q: “How do I take care of my coins?”

Do not wear your bra two days in a row. Hand wash it at a low temperature with a mild detergent. Air drying is strongly recommended. Proper care will extend its lifespan.

 

Exchanges and returns

Q: “What is the return policy for Belleprestige?”

Belleprestige will accept returns up to 30 days after the delivery date. There are no service fees. Please note that original shipping charges, customs duties paid, or any other associated costs are non-refundable, and return shipping costs are the customer's responsibility, unless the return is caused by quality issues. The product must be new or in good condition, without stains, perfume odor, or deformation, and in its original packaging. Returned products will be inspected, and any returns that do not comply with our policy will not be accepted. Still have questions? Find the full return policy or email us at belleprestige2024@gmail.com to get help.

Q: “Can I help with a defective product?”

We apologize if you received a damaged item. Please send a photo of the damaged product to belleprestige2024@gmail.com with your order number as soon as possible, and we will help you resolve the issue. Please note that any item damaged outside of a 30-day return period cannot be returned or refunded.

Q: “How long does it take to process a refund or exchange?”

Your request will be processed as soon as your return arrives and is processed at our warehouse. Return processing typically takes 5 to 7 business days. It may take some time for your bank or credit card company to process and issue the refund. If you do not receive it, please contact us. Your patience will be greatly appreciated.

Q: “What happens if I close my card/bank?”

Currently, we can only issue a refund to the original payment method, which means we cannot issue a refund to a new account or card. If the account has been completely closed, please consult the bank first. You can contact us at belleprestige2024@gmail.com if you need help.

 

Shipping

Q: “What navigation methods are used?”

SF EXPRESS, USPS, FedEx, UPS, Postes Canada, UniUni, Royal Mail, Hermès, Yodel, Australia Post, Aramex, PFL

Q: “When will my order be shipped?”

Order processing depends on circumstances. Most orders placed on business days will be processed and shipped within 2 business days.

Q: “How long will it take for my order to arrive?”

Standard Delivery 4-9 business days. Note: Delivery times do not include the standard 2 business day processing time required to ship your order. Due to high order volume and slow logistics during the shopping season, some shipments may be delayed. We are working diligently to ensure your order is delivered on time.

Q: “Can I update the shipping address?”

Normally, we only ship to the address where the order was originally placed. However, there is always a slight delay in correcting an inaccurate shipping address. Contact us as soon as possible if you need to update the shipping address.